FAQ v1
Everything you need to know about the product and billing.
Once your order ships, you will receive a separate email notification containing your tracking number and a link to the carrier’s website (e.g., USPS, FedEx, UPS).
Please allow 24-48 business hours for the tracking information to update after you receive the email. If your tracking hasn’t updated after 48 hours, please contact us immediately with your order number.
If your order has not yet shipped, we can typically cancel or edit it. Please contact us immediately at [Insert Phone Number or Email] with your order number.
Once an order has entered the packaging or shipping process, we are unable to make changes, but you can easily initiate a return once the order arrives.
Orders are usually canceled due to:
Inventory Issues: The product became suddenly unavailable after you placed the order.
Payment Failure: The credit card or payment method could not be processed.
In all cases of cancellation by us, you will receive a prompt email notification and a full refund within 1-3 business days.
- Click the “Sign In” or “Account” icon at the top of the page.
- Click the “Forgot Password” link.
- Enter the email address associated with your account.
You will receive an email with instructions and a link to create a new password.
- Log in to your account.
- Navigate to the “Account Settings” or “Profile” section.
- Look for the “Change Password” option and follow the on-screen prompts.
We offer a 60 Days Hassle-Free Return Policy. We want you to be completely satisfied.
You can return unused and unopened filters within [Insert Number] days of delivery for a full refund.
If you received the wrong item or a defective filter, please contact us immediately, and we will cover all return shipping costs.
Log in to your account and go to the “Order History” section, then select the order you wish to return.
Follow the prompts to initiate a return request. You will receive an email with a printable shipping label and instructions. (Alternatively: Simply contact us at customersupport@watersfilter.com or to begin the return process.)
Once your returned items are received and inspected by our warehouse, we will issue your refund.
You will receive an email notification confirming the refund has been processed.
Refunds typically take 3-5 business days to appear on your bank statement, depending on your financial institution.
We offer Free Shipping on all USA orders over $50. This will be automatically calculated and displayed at the very top of your cart and clearly reflected in the checkout summary before you finalize your purchase.
If your order has not yet shipped, please contact us immediately at customersupport@watersfilter.com or to update the delivery address. Once the order has shipped, we unfortunately cannot change the address, but you may be able to redirect the package using the carrier’s website (e.g., UPS My Choice).
Check the tracking number provided in your shipping confirmation email for the latest carrier updates.
If the tracking shows the package was delivered but you haven’t received it, please check with neighbors, building management, or your mail carrier.
If there has been no movement on the tracking for more than 5 business days, please contact us so we can investigate with the shipping carrier.
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express